Telecommunicator's Training- 911 Basic 40 Hour Course

Date: Wednesday, June 03, 2026 | 08:30 AM to 04:30 PM

The is a 40-hour program produced by International Academies of Emergency Dispatch (IAED). The Emergency Telecommunicator is an essential component of any effective public safety response system.

This course provides introductory training for a wide range of concepts and skills needed to successfully work in a public safety communication center.

Topics include:

• Roles and responsibilities of an ETC
• Emergency telecommunication technologies
• Telecommunication techniques
• Call management techniques
• Disaster readiness
• Radio broadcast procedures
• Legal concerns associated with emergency telecommunications
• The importance of quality improvement, and stress management techniques.
• This course is approved by NJ OETS for Basic Telecommunicator Certification

Class size is limited to 25.

Note:  Academy dress code is in effect for this course.

ALL students are REQUIRED to bring a laptop for the exam on the final day.

Conducted by the Morris County Department of Law and Public Safety Communications Division

When

Location

Morris County Public Safety Academy, 500 West Hanover Avenue, Morristown, 07963, View Map