The mission of the Morris County Department of Human Services is to provide help and assistance to residents in need, from children to families to seniors. Our motto is “Whatever it Takes to Help.”
Your New Families First EBT Card
Your new Families First EBT card is coming soon!
For more secure payments, your card has:
- An encrypted chip
- Tap-to-pay technology
- A 3-digit security code
- Lock/unlock feature
Your encrypted chip is located on the front of your card. At the store, you should tap or insert the card when making payments. If the chip card is not accepted by the retailer, you will be prompted to swipe your card. This payment method is less secure — we always recommend using the chip/tap feature as the best way to protect your benefits when it is available.
Your card will also have a 3-digit security code on the back to prevent fraud. It is printed on the card when issued and will not change unless you replace the card.
Your encrypted chip is located on the front of your card. At the store, you should tap or insert the card when making payments. If the chip card is not accepted by the retailer, you will be prompted to swipe your card. This payment method is less secure — we always recommend using the chip/tap feature as the best way to protect your benefits when it is available.
Your card will also have a 3-digit security code on the back to prevent fraud. It is printed on the card when issued and will not change unless you replace the card.
Protect Your SNAP and WFNJ Benefits from Theft with a New EBT Lock/Unlock Feature
Learn how to lock and unlock SNAP and WFNJ Families First EBT cards when not in use:
When you are ready to use your benefits, log into the app or website and tap "Lock/Unlock Card" to unlock your card.
For further instructions, visit NJFamiliesFirst.com and click “Program Materials.”
See the "How To" PDF in English(PDF, 1MB)
See the "How To" PDF in Spanish(PDF, 1MB)
Card Activation
- Can be activated by calling EBT Customer Service (1-800-997-3333), online at NJFamiliesFirst.gov or in the ConnectEBT app
- Must activate new cards within 90 days
- Need card number, date of birth, and 3-digit security code to activate card
- During activation, cardholders will need to choose a new PIN
- If not activated within 90 days, cardholders will need to request a replacement card before using their benefits
- Current cards will automatically be deactivated 60 days after new cards are mailed
- Old cards should be destroyed once the new card is activated
Replacement Cards
- Replacement cards can be requested by calling EBT Customer Service (1-800-997-3333), online at NJFamiliesFirst.gov or in the ConnectEBT app
- County Social Service Agencies (CSSAs) cannot print chip/tap replacement cards
- CSSAs can print a swipe (also called magstripe) card on a case-by-case basis for good cause as a replacement or initial card
- Swipe cards from CSSAs will be old design and cannot be used for chip/tap
- Swipe cards will have an expiration date of two full months from the date it is printed
- Cardholders that receive a swipe card will be mailed new chip card at the end of the month they receive their replacement
- PINs no longer rollover to replacement cards. Cardholders will need to create a new PIN when activating their replacement card
Additional Information
- SNAP and WFNJ benefits will be automatically transferred to the new chip/tap cards
- Inserting the chip or using tap-to-pay is more secure than swiping and should be encouraged to help keep benefits secure
- Chip/tap will only work if retailers have updated their point-of-sale device
- Cards have swipe as "fallback" if chip/tap not available
- Swiping is not as secure as chip/tap and should only be used if chip/tap not available
- Cardholders should continue to lock their card when not in use
- Card can be locked/unlocked at NJFamiliesFirst.gov or using ConnectEBT app available in Apple App or Google Play Store
- ConnectEBT app is ONLY approved app for New Jersey
- Current cardholders can link their SNAP and WFNJ cases on MyNJHelps.gov to see their account information including their current address and request an address change if needed
- For more information on new chip/tap cards, visit www.nj.gov/humanservices/dfd/chipcard
New Jersey continues to monitor developments and will continue to provide updates at NJSNAP.gov as needed.
EMERGENCY FOOD RESOURCES
Utility Assistance
The State of New Jersey offers assistance in paying electric, gas and other utility bills. Apply for these NJ services online.
Family Promise can assist anyone in Morris, Hunterdon, Sussex and Warren counties apply for utility assistance.
MCOHA Energy Assistance Programs can be found here.
The Department of Human Services provides:
We also provide residential care for juveniles and youth at risk at the Juvenile Detention Center and Youth Shelter.
Divisions
Get Involved
The Morris County Stigma-Free Communities Initiative is a county-wide program which aims to eradicate the stigma associated with mental illness and substance use disorders. Take the Stigma-Free pledge!
Want to get involved with other Human Services efforts in Morris County? There are eight boards, committees, and councils that advise Morris County community needs. Learn more about each group below and fill out the County of Morris Biographical Profile Form for Advisory Body Service.
Latest News
NJSave – New One-Stop, Online Application for Older New Jerseyans to Access Benefits
The Department of Human Services’ (DHS) Division of Aging Services has launched NJSave, a new online application to help older residents with low-incomes and individuals with disabilities save money on Medicare premiums, prescription costs, and other living expenses.
NJSave allows individuals to use a single online application to check their eligibility for various savings and assistance programs, such as Medicare Savings Programs, which help eligible individuals pay their Medicare premiums and copays; New Jersey’s Pharmaceutical Assistance to the Aged and Disabled (PAAD), which helps save money on prescription drug costs; and the Lifeline Utility Assistance Program.
Access NJSave today! Get more information from the New Jersey Division of Aging Services.
Upcoming Events
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Morris County non-profits: submit an event!