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First-Line Supervision

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This course takes the position that the responsibility for quality-control enforcement in an organization depends on the loyalty and abilities of its first-line supervisors. Effective supervisors are those that know when to motivate, when to lead, when to discipline, when to be subordinate, and when to just get out of the way.

Performance Benefits:

Learning to motivate people

Learning how to deal with daily conflict

Learning how to balance supervision and friendships

Learning to lead by example

Improve supervision skills to become a better leader

Attendees are taught:

The legal and fiduciary responsibilities of a first-line supervisor

How to build a positive Supervisor-to-Subordinate relationship

How to apply basic principles of employee motivation, leadership and performance management to day-to-day performance problems

How to establish accountability with the difficult employee

How to conduct a Problem-Solving conference and document a plan for performance improvement

How to complete a Critical Incident Report that documents an employee’s performance problem

Students receive a class outline, model forms, rules, and certificate of attendance.

Regular Tuition: $200 first registrant/$180 each additional (PO’s Vouchers, postmarked on or after April 4, 2024 )

Prepaid Tuition: $180 first registrant/$170 each additional (All cc payments and checks postmarked by April 3, 2024) P.O’s, Vouchers, Claims, DOJ accepted but does not guarantee tuition rate

Please register through Van Meter & Associates, Inc. (www.vmanet.com)