Date: Friday, June 26, 2026 | 08:30 AM to 04:30 PM
The Basic Telecommunicator training programs used by the PSAPs in New Jersey are intended to introduce a person to what is expected of someone who answers 9-1-1 calls. While they explain topics such as ANI and ALI, wireline, VoIP and wireless, TTY/TDD and Next Generation they do not inform the telecommunicator in New Jersey how the 9-1-1 Network is set up and what information it can provide to help the user.
This refresher will include how the New Jersey 9-1-1 was created, how it operates and what is needed to ensure that it continues to function. How to interpret the information on the ALI screen. When is the address the caller’s or the cell tower? Which is the caller’s phone number? Is it a wireline, wireless, VoIP, PBX or other type of service? How can the telecommunicator get better information? These are some of the topics that will be discussed in this session.
This material can also be used by a PSAP or PSDP as part of the required 8-hour training program for substitute dispatcher/call takers.
For more information about when a substitute may be used please see section “17:24-2.2 PSAP: required and recommended staffing”’ in the regulations Title 17.
Morris County Public Safety Academy, 500 West Hanover Avenue, Morris Plains, 07950, View Map
500 West Hanover Avenue , Morris Plains 07950
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$50