Description of Job and Division/Department
MSW ETS is seeking a highly skilled administrative professional to support a multi-departmental office serving MSW ETS, the Workforce Development Board of Northwest New Jersey, the New Jersey Department of Labor, and the Morris County Department of Human Services. This position will be a temporary position with the opportunity to become permanent. This position requires a self-managed, dependable individual who is proactive, organized, and confident working independently. The ideal candidate is warm, professional, and empathetic, able to think on their feet, solve problems in real time, and provide steady support to clients and staff in a fast-paced public service environment. This position will be 5 days a week in office (no remote).
Essential Functions and Responsibilities
- Serve as the primary front-desk and client support contact for a multi-departmental Morris County office, maintaining a welcoming and professional environment.
- Greet clients, assess immediate needs, and determine appropriate services or referrals using sound judgment and empathy.
- Answer and screen incoming telephone calls and manage high-volume inquiries calmly and professionally.
- Provide general information related to job training programs, unemployment insurance, job search services, and Work First NJ.
- Serve as a front-line triage point during high-volume periods by assessing client needs and directing services appropriately.
- Coordinate and book client transportation for approved programs and services, resolving scheduling issues as they arise.
- Travel to One-Stop Career Center locations throughout the tri-county service area as needed to support staffing coverage and operational demands.
- Manage complex spreadsheets used for tracking client services, transportation activity, and program reporting.
- Perform accurate data entry and ongoing record maintenance in internal county databases and state systems, including AOSOS.
- Schedule client training orientations on behalf of counselors, send confirmations, enter services, and respond to client questions.
- Review WIOA questionnaires with clients for school monitoring when required.
- Manage and respond to emails from clients, staff, and partner agencies in a timely and professional manner.
- Prepare orientation materials and program packets as needed.
- Receive and process courier deliveries.
- Maintain hallway literature racks and ensure materials remain current.
- Purge outdated files and update records in accordance with county procedures.
- Anticipate administrative and operational needs and provide consistent support to staff.
- Perform additional clerical and administrative duties as assigned.
Required Skills, Knowledge, and Abilities:
- Bilingual Spanish required
- Demonstrated experience in a senior-level administrative, operations, or program support role
- Strong customer service background, preferably within government or human services
- Advanced computer proficiency, including strong spreadsheet management skills
- Ability to work independently and self-manage workload with minimal supervision
- Strong sense of accountability and follow-through
- Thinks quickly and solves problems effectively in real time
- Friendly, warm, and approachable communication style
- Empathetic and respectful when working with diverse and vulnerable populations
- Highly organized with strong attention to detail
- Able to remain calm, professional, and solution-focused under pressure
- Exercises sound judgment and discretion at all times
- Comfortable serving as a central coordination and triage resource
- Willingness and ability to travel throughout the tri-county service area as required
Qualifications:
Education
High school diploma required
Associate’s or Bachelor’s degree preferred in Public Administration,
Business Administration, Human Services, or a related field
Additional Requirements
Ability to handle sensitive and confidential information appropriately. Valid driver’s license and ability to travel throughout the tri-county service area preferred
Department and Division
Human Services- Morris/Sussex/Warren Employment and Training Services
Job Location
Morris Plains, NJ